The ER Care Navigator will work with the ER staff and assists patients with healthcare access and timely care. Specific goals for the program include:
- Improving patient connection with primary care providers to decrease emergency room time spent with non-emergent conditions and chronic disease management;
- Increasing patient connection to insurance options;
- Connecting to relevant social services in order to reduce healthcare barriers; and
- Improving patient connection and timely access to needed mental health and substance abuse services.
Chief Executive Nurse Jeanette Huntoon commented, “The addition of the Care Navigator will greatly enhance our ability to care for ER patients in need of additional services after discharge. Patients may be enrolled in the program and the Care Coordinator will have both face-to-face and phone contacts with the patient for a period of time after discharge to ensure follow-through with appointments and connections to needed services.”
“A similar program began at Dukes Emergency Department in July 2013,” stated Donna Henry, Vice President of Residential and Clinical Programs for Four County Counseling Center. “We have had great success with this service in Peru and look forward to implementing Care Navigation in the LMH Emergency Department.”
Marckolyn Dillon has been hired as the LMH Emergency Department Patient Navigator. A graduate of Trine University, she has worked in the roles of Adults Case Management, Care Manager and Client Care Coordinator at Four County Counseling Center. “I am very enthusiastic about helping people. I enjoy problem solving and breaking down barriers that prevent people from gaining access to the resources and treatment they need to improve their quality of life. I look forward to working closely with Four County, Logansport Memorial Hospital, local law enforcement and community resources and be a liaison for patients,” commented Ms. Dillon.